Return and Exchange Policy
We want you to love your purchase, but if something doesn’t fit quite right from our side, let us know. We’re happy to offer an exchange for a different pair. In the rare case that an item arrives in less-than-perfect condition, is damaged, defective, or different from what you ordered, you can return it unused and in its original packaging, with tags attached, within 7 days of delivery. Once we receive your return and confirm that it meets all the return criteria, our customer care team will promptly process your exchange.
Please note:
- Items will be considered for exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any products are delivered without tags.
- Provided Potli bags, should be included with your return
- All custom-made orders are non-returnable.
- No returns/Exchanges on discounted Products
- We do not Return/exchange Gift Cards
Exchange Method:
Step 1
To return an item, the customer must write to us at info@shoedan.pk
Alternatively, the customer may call/WhatsApp us at our customer care number +92 370 7133011 , within 7 days of delivery of the shipment.
Step 2
Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner Just in case, their service is unavailable at your address, we request to self-ship it at our address.
Step 3
Pack your return securely, in the original package and Courier the parcel back to us. Details will be shared in the email.
Thanks
